Terms and Conditions
1. INTERPRETATION In these terms and conditions: "Courier" shall mean Dropzone.ie Couriers its agents and Sub-Contractors. "Customer" means the person or entity, or as servants or agents, entering into this contract with the Courier. "Sub-Contractor" means and includes: (a) Any person, firm or company with whom the Courier may arrange for the carriage of any goods the subject of this contract; (b) Any person who is now or later a servant, agent, employee or Sub-Contractor of any other persons referred to in (a) above. 2. COURIER IS NOT A COMMON CARRIER 2.1 The Courier is not a common carrier and will accept no liability as such. 2.2 All goods or articles are carried or transported and all storage and other services are performed by the Courier subject to these conditions. 2.3 The Courier reserves the right to refuse to transport any goods for any person, firm or company at its discretion without being bound to give any reason for such refusal. 3. RIGHT TO SUB-CONTRACT 3.1 The Customer authorises the Courier to engage a Sub-Contractor for the carriage of any of the goods subject to this contract at its discretion. 3.2 The Sub-Contractor is deemed to be entitled to the full benefit of these terms and conditions to the same extent as the Courier. The Courier is deemed to have entered into this contract for its own benefit and also as agent for the Sub-Contractor. 4. DELIVERY OF GOODS 4.1 The Courier is authorised to deliver the goods at the address given to the Courier by the Customer for that purpose, and without prejudice to any other method of delivery. 4.2 The Courier is taken to deliver the goods specified in the Contract in accordance with the term and conditions of the Contract if at that address the courier obtains from any person a receipt or signed delivery docket for the goods. 4.3 If the specified place of delivery is unattended or if the Courier is otherwise unable to effect delivery, the Courier will contact the customer to arrange alternate directions,. The Customer must pay or indemnify the Courier for all costs and expenses incurred in or about for additional directions. 4.4 If the Courier receives a request to re deliver to an alternative address, in accordance with Clause 4.3, this is deemed to be delivery of the goods under this contract. 4.5 The Customer agrees to any deviation by the Courier from the usual route or manner of carriage of the goods which may be deemed by the Courier to be reasonable or necessary in the circumstances at its absolute discretion. 5. RESPONSIBILITY FOR LOSS OR DAMAGE TO GOODS OR MIS-DELIVERY 5.1 Unless otherwise agreed in writing, the goods are carried at the risk of the Customer and the Courier accepts no responsibility in tort or contract or otherwise for any loss or destruction of, or damage to, or mis-delivery or failure to deliver, or delay in delivery of goods either in transit or in storage, whatever the reason. 5.2 The Customer agrees to indemnify the Courier against all loss, damage and expense sustained by any person (including the Courier) by reason of any such loss, damage, mis-delivery, non-delivery or delay in delivery as mentioned in Clause 5.1. 6. EXPLOSIVE, INFLAMMABLE OR OTHERWISE DANGEROUS GOODS INCLUDING SECURITY RISK. 6.1 The Customer or the Customer's authorised agent must not tender any explosive, inflammable, or otherwise dangerous or damaging goods for carriage by the Courier unless the Customer gives the Courier a full description of the goods. 6.2 The Customer or the Customer’s authorised agent must not tender any goods representing a security risk including cash, precious stones, precious metals, postage stamps, high value gift articles, travel documents, furniture, antiques, pictures, livestock, plants or prohibited items. 6.3 If the Customer fails to comply with Clauses 6.1and 6.2, the Customer is liable for all loss and damage resulting from this breach. 7. CLAIMING FOR LOSS OR DAMAGE 7.1 Any claim for loss or damage to the goods the subject of this contract in whole or in part by the Customer or the Consignee must be lodged with the Courier in writing within seven (7) days from the date of despatch of the goods. 7.2 We will use our reasonable endeavours to deliver your consignment within the time you request, but unless we expressly agree in writing before accepting the Customer’s consignment for delivery, we will not be liable for any loss or expenses the customer may incur if the consignment is not delivered on time. 8. CUSTOMER'S WARRANTY AS TO OWNERSHIP OR OTHERWISE 8.1 The Customer expressly warrants to the Courier that the Customer is either the owner of, or authorised agent of the owner, of any goods under this contract. 8.2 By entering into this contract, the Customer agrees to accept these Terms and Conditions of this contract of carriage on behalf of the Consignee, as well as for all other persons on whose behalf the Customer is signing. 8.3 The Customer agrees to indemnify the Courier for any liability whatsoever to any person in respect of the goods subject to this Contract (other than the Customer) who claims to have, who has, or may have later on, any interest in the goods in whole or in part. 9. CUSTOMER'S WARRANTY AS TO PACKAGING OF GOODS 9.1 The Customer warrants that the Customer has complied with all laws and regulations relating to nature, packaging, labelling or carriage of the goods and that the goods are packed in an adequate manner to withstand the ordinary risks of carriage when having regard to the nature of the goods. 9.2 The Customer agrees to indemnify the Courier to the extent that the Customer fails to comply with this warranty and loss or damage result from the Customer's failure to comply. 10. INSURANCE OF GOODS 10.1 The Courier has no exact knowledge of the nature, contents or value of any consignment carried or stored and cannot obtain insurance therefore. Notwithstanding, anything contained herein the liability of the Courier in respect oy any one consignment shall be in any case be limited to the sum of €30.00 (thirty Euro) unless otherwise agreed in advance between the Customer and the Courier. 10.2 To avoid doubt, it is not the responsibility of the Courier to effect insurance of goods. Insurance of goods will only be effected by the Courier for the benefit of the Customer if the Courier receives written or electronically transmitted instructions from the Customer and the Customer agrees to pay the cost of insurance. 11. CHARGES BY THE COURIER 11.1 The Courier's charges are deemed to be earned as soon as the goods are loaded and despatched by the Courier. 11.2 The Customer will be and remains responsible to the Courier for all proper charges incurred by the Courier for any reason whatsoever. 11.3 The Courier is entitled to make a charge for any delay over ten (10) minutes in loading or unloading the goods which results from the Customer's default. The permissible delay period starts upon the Courier reporting at the relevant place for loading or unloading. 11.4 The cost of any labour to load or unload the vehicle is the responsibility of the Customer or Consignee of the goods. 11.5 The Courier has the right to cancel (see 13) the service should the goods not be ready for carriage within 10min of the Couriers arrival at the point of collection. The Courier will notify the Customer of this in effect. 12. TERMS OF PAYMENT 12.1 Customers not on a COD basis or not paying each job in advance via credit card agree to accept the terms of trading as strictly ten (10) days net from receipt of the Courier's monthly invoice or statement. 12.2 Nothing prevents the Courier from taking any action necessary to recover any unpaid courier charges. The Courier is entitled without express authorisation from the Customer to recover any and all costs incurred by the Courier in recovering unpaid courier charges, including debt collection costs, commissions, legal fees and any out of pocket expense. 12.3 The Courier reserves the right to retain the Customers credit card details if provided to us for the purposes of this agreement (12.2), including to process any future payment of fees from the customer. The Customer acknowledges that they are solely responsible for any charges or fees associated with insufficient funds or any other such charge relating to the processing or collection of payments. 12.4 The Courier shall have a general lien against the customer and/or the owner of any goods or consignment for any monies howsoever due from such customer and/or the owner of the company. If all such monies, charges or expenses are not paid I full within twenty-eight days from the date upon which the Courier first gives notice of the exercise of its lien to the customer and/or the owner of the consignment, the said consignment or any part hereof may be sold and the proceeds of sale applied in or towards the satisfaction of such monies, charges or expenses and all costs incurred by the Courier in relation to the exercise of the Couriers lien and the sale. The Courier shall upon accounting to the customer and/or owner for the balance remaining (if any), be discharged from all liability whatsoever in respect of the goods or consignment. 12.4 The Customer agrees to pay all costs, legal or otherwise, incurred in the collection of charges due and owing by the Customer to the Courier for carriage of goods. 13. CANCELLATION CHARGES 13.1 The Courier will charge the Customer a minimum charge if the contract is cancelled after the Courier has arrived at the collection address. 13.2 The Courier will charge the Customer a minimum charge if the contract is cancelled over 10 minutes after the contract has been accepted by the Courier. 13.3 The Courier will not charge the Customer if the contract is cancelled within 10 minutes of the contract being accepted by the Courier. 14. REFUNDS POLICY 14.1 The Courier does not issue refunds under any circumstances other than services payed in advance via cash or credit card specifically related to Cancellation Charges (see 13). Any service paid for by credit card which the Courier approves of a refund (part or full) will have a transaction fee applied of one Euro (E1 Euro).